Learn the fundamentals of aviation and operations terms, alphabets and abbreviations to fully understand all the workflow and flight messages, systems and emails.
Be fimiliar with all the aircraft types, call signs, airlines and all types of passengers.
Get all the information regarding the International Air Transport Association (IATA) and the International Civil Aviation Organization (ICAO).
Understand and learn all mandatory steps and actions for Passenger and baggage handling related from pre-flight preperation into check-in open to seating, printing accepted customers all to boarding and departing the flight.
you'll have all the required knowledge for check-in system including transferring passengers, disruption and different types of check-in.
Briefing included for different flight pre-flight and post-flight documentation and passenger data.
One of the critical subjects in aviation industry is Lost and Found department and the procedures, actions taken to meet the expectation of the airline and passenger satisfaction, you'll get the full understanding of what it takes to be a L&F agent and the work process and systems operated mainly World Tracer.
Basic Concepts, actions and procedures will be provided during the training along with SOP's, Rush bags and everything necessary to fully handle the case.
We'll provide a detailed information on all Ground Support Equipment and all safety and security of the ramp, Equipment Restrained Area and all types of Vehicles operating close and to the aircraft and what possible risks, accedints/incidents and what are the things needed to be a fully Trained Ramp Coordinator in every scenario.